Appointments

Routine

When making a routine appointment a patient is given a choice of seeing any doctor of his/her choice. If you ask to see a doctor of your choice (excluding times when a doctor is on holiday or at a training event) you will normally be seen. Routine appointments are 10 minutes in duration and we currently operate a one week advance booking system. 

Telephone Advice

We would be grateful if patients would not telephone to enquire about advertised surgery times as this blocks the line for more urgent calls. Please keep telephone calls brief and avoid calling during the peak morning for non-urgent matters. For non-urgent admin enquiries, a PATCHS request can be submitted electronically within 8:30am-6:30pm.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Self-Book Appointments

We made it easy for the patients to book planned appointments such as regular reviews of Diabetes, Asthma, and COPD.  We send text messages with the link to book appointments.  Please use the link to book appointments for your convenience.  This will reduce the number of phone calls you need to make to the surgery.

Home Visits

We will arrange a home visit as appropriate for those who are too ill to attend the surgery. Please note that home visits are only for medical reasons and not social reasons such as not having transport available. Please give the Receptionist as much information as possible to ensure the doctor can allocate priority to house calls. Do remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

Please ask for home visits by the doctor, only when the person is too ill to attend the surgery. Most children can quite safely be brought by car/taxi to the surgery. Do ensure that your request for a home visit reaches the surgery before 10:00am unless a genuine emergency arises later. Any doctor from the surgery will visit you.

You can be visited at home by a community Doctor/Nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years.

Test Result Information

Test results are available over the telephone between 1pm – 3pm.

Results for blood and urine tests usually take 7 days, X-rays and ultrasounds up to 14 days (2 weeks) and cervical smears can take up to 4 weeks (1 month). Please allow sufficient time for the test results to get back to us from the laboratory before enquiring about your results.

You will be advised by the doctor or the nurse if any follow-up action needs to be taken. For all abnormal results, we will contact toy via SMS to book an appointment to see the GP. Therefore, please ensure that your most up to date telephone number is entered on our system.

If your test result was ordered by the hospital consultant, then enquiries should be directed to the hospital.

Please note: We have a strict policy regarding confidentiality and data protection. Hence why we only give out results to the patient themselves or someone they relate (following verbal or written consent). Results may be released to a third party if the patient has given prior permission.

It is now possible to view your test results remotely through the NHS App.