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About the Surgery
All the latest news and information from the surgery and our patient community can be found here
Townfield Doctors Surgery is part of Hayes & Harlington Collaborative Primary Care Network. HH Collaborative PCN is a group of 8 GP practices dedicated to excellence and compassion with a shared mission of closing the life expectancy gap between the North and South of Hillingdon. To learn more visit the Hayes & Harlington PCN website
Mission Statement
"We aim to deliver high quality holistic health care in a comfortable and confidential environment. Everyone will be treated with respect and politeness. We are here to help patients understand and be responsible for their own health and well-being. When people are ill they need prompt, appropriate medical care in a safe, caring, comfortable and confidential environment.
We will not discriminate on race, creed, age or gender. We expect that patients will use our services responsibly and will not abuse the service or our staff. However, if patients have a valid complaint we will listen and try to rectify in an open and honest environment. We will offer our patients a wide range of high quality services, which will be delivered by a team of skilled health care professionals."
Please also do remember that we have a Zero Tolerance policy when it comes to disrespecting or being rude to our staff. They are here to help you so please treat them with respect.
Thank you for working with us to work differently to Help us Help you.
Opening Hours and Extended Access
Meet our Team
Our clinical team includes GPs, Practice Nurses, Healthcare Assistants and Phlebotomists.
The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.
Policies and Procedures
View our surgery's policies and procedures including GP Earnings and our website Accessibility Statement.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Complete the Friends & Family Test
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Information
Disabled Access
The Practice has been specially designed to make it easier for disabled patients to visit; patients also have access to a disabled toilet.
View our disability access policy
Patient Group
Townfield Doctors Surgery has a successful Patient Participation Group (PPG).
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Our overall CQC Rating was: GOOD
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
SEE THE FULL REPORT