Our Responsibility To You
- All new patients will receive a copy of our practice booklet and copies will be displayed at the reception desk
- You will be greeted courteously
- You have the right to confidentiality
- You have the right to see your medical records, subject to the limitations of the law
- You will be seen the same day if your problem is urgent
- You will be informed if there will be a delay of more than 20 minutes for your appointment
- You will be informed when a doctor is called away on an emergency and be given the opportunity to book an alternative appointment or, if preferred, be seen by another doctor
- You will be referred to a consultant when your GP thinks it necessary. Urgent referrals to other health and social care agencies will be made within one working day of your consultation
- We will normally process non-urgent referrals within five working days of your consultation or the doctor's decision to refer
- You have the right to receive appropriate drugs and medication
- You will be given the result of any test or investigation on request or at your next appointment
- Your repeat prescription will be ready for collection within 48 hours of your request
- Your personal health information is used by us to ensure that you receive the best possible care, and that those involved in your care have accurate and up-
- o-date information to help them provide the best possible care for you
- Your suggestions and comments about the services offered will be considered sympathetically
- Any complaint will be acknowledged in writing within three working days and a response will be made within 10 working days.
Your Responsibility To Us
- Please treat all surgery staff with the same respect - we are all just doing our job
- Do not ask for any information about anyone other than yourself
- Tell us of any change of name, address,telephone number and email so that our records are accurate
- Only request an urgent appointment if appropriate
- Home visits should only be requested if you are really too ill to attend surgery, and out- of-hours visits (ie evening and weekends) should be for emergencies only
- Please cancel your appointment if you are unable to attend
- An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made
- Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
- Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait
- Use the tear-off slip to request your repeat prescription whenever possible. Please attend for review, when asked, before your next prescription is due
- Do let us know whenever you feel we have not met our responsibility to you
- We would, of course, also be pleased to hear when you feel praise is due!